TY  - BOOK
AU  - Ghose, Amitabha ed. Mukherjee, Ishita ed.
TI  - Customer service in airline industry
SN  - 9788131415184
U1  - 658.812  GHO1;1  R 
PY  - 2008///
CY  - Hyderabad
PB  - ICFAI Press
KW  - Customer,airline
ER  -