TY  - BOOK
AU  - Mukerjee, Kaushik ed.
TI  - Customer focus the new imperative V.2 : customer loyalty and retention
SN  - 8131401863
U1  - 658.812  MUK.2;1  R 
PY  - 2006///
CY  - Hyderabad
PB  - Icfai
KW  - Customer,focus,imperative,V.2,customer,loyalty,retention
ER  -