Shanthi, N M ed. <br/><br/>
CRM in telecom : concepts and cases 

 - 1st ed. 
 - Hyderabad  Icfai  2006 
 - viii, 205 
<br/><br/><label>ISBN: </label>8131400794 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM,telecom
<br/><br/><label>Dewey Class. No.: </label>658.812   SHA;1  R