TY  - BOOK
AU  - Shanthi, N M ed.
TI  - CRM in telecom : concepts and cases
SN  - 8131400794
U1  - 658.812   SHA;1  R 
PY  - 2006///
CY  - Hyderabad
PB  - Icfai
KW  - CRM,telecom
ER  -