TY - BOOK AU - Cheverton, Peter. TI - Global account management : a complete action kit of tools and techniques for managing big customers in a shrinking world SN - 9788175545403 U1 - 658.84 CHE;1 R PY - 2010/// CY - New Delhi PB - Kogan Page KW - Global,account,management,tools,techniques,customers,shrinking ER -