Ramani, V V ed. <br/><br/>
Performance management in call centers : an introduction 

 - Hyderabad  ICFAI Press  2005 
 - vi, 199 
<br/><br/><label>ISBN: </label>9788178817996 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance,management,call,centers
<br/><br/><label>Dewey Class. No.: </label>658.3125  RAM;1  R