TY  - BOOK
AU  - Ramani, V V ed.
TI  - Performance management in call centers : an introduction
SN  - 9788178817996
U1  - 658.3125  RAM;1  R 
PY  - 2005///
CY  - Hyderabad
PB  - ICFAI Press
KW  - Performance,management,call,centers
ER  -