Jaya Krishna, S ed. <br/><br/>
Service lifecycle management : transforming the after sales services 

 - Hyderabad  Icfai  2006 
 - xi, 182 
<br/><br/><label>ISBN: </label>9788131400784 
<br/><br/><label>Subjects--Topical Terms: </label><br/>lifecycle,management,transforming,sales
<br/><br/><label>Dewey Class. No.: </label>004.5  JAY;1  R