Partha Sarathy, V ed. <br/><br/>
Service quality : an introduction 

 - Hyderabad  ICFAI  2006 
 - vii, 264 
<br/><br/><label>ISBN: </label>9788131403389 
<br/><br/><label>Subjects--Topical Terms: </label><br/>quality
<br/><br/><label>Dewey Class. No.: </label>658.812  PAR;1  R