TY  - BOOK
AU  - Gopal, V V ed.
TI  - Total quality management : applications and cases
SN  - 81800000000000
U1  - 658.568  GOP;1  R 
PY  - 2005///
CY  - Hyderabad
PB  - ICFAI Press
KW  - Total,quality,management
ER  -