TY  - BOOK
AU  - Prasad R S
TI  - Understanding CRM : present and future
SN  - 9788178815657
U1  - 658.812  PRA;1  R 
PY  - 2005///
CY  - Hyderabad
PB  - ICFAI Press
KW  - Understanding,crm,present
ER  -