Besterfield, Dale H. Besterfield - Michna, Carol. Besterfield, Glen H ...[et al.] <br/><br/>
Total quality management 

 - 3rd ed. 
 - South Asia  Pearson  2003 
 - 652 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total,quality,management
<br/><br/><label>Dewey Class. No.: </label>658.568  BES;18