@book{199503,
	author = {Palaniswamy, Shanthakumar. Radhakrishnan, P. Srivastavan, R.},
	title = {Quality engineering and management : proceedings of ICQEM-97, PSG college of technology, Coimbatore},
	publisher = {Allied Pub.},
	year = {1997},
	address = {New Delhi}
}