TY  - BOOK
AU  - Besterfield, Dale H. Besterfield - Michna, Carol. Besterfield, Glen H ...[et al.]
TI  - Total quality management
SN  - 9788129702609
U1  - 658.568  BES;20 
PY  - 2003///
CY  - New Delhi
PB  - Pearson
ER  -