Greenberg, Paul. <br/><br/>
CRM at the speed of light : social CRM strategies, tools and techniques for engineering your customers 

 - New Delhi  Tata McGraw-Hill  2001 
 - xxiii,360 
<br/><br/><label>ISBN: </label>9780070439504 
<br/><br/><label>Dewey Class. No.: </label>658.812  GRE;1  R