TY  - BOOK
AU  - Greenberg, Paul.
TI  - CRM at the speed of light : social CRM strategies, tools and techniques for engineering your customers
SN  - 9780070439504
U1  - 658.812  GRE;1  R 
PY  - 2001///
CY  - New Delhi
PB  - Tata McGraw-Hill
ER  -