Besterfield, Dale H. Besterfield - Michna, Carol. Besterfield, Glen H ...[et al.] <br/><br/>
Total quality management 

 - 5th ed. 
 - Noida  Pearson  2019 
 - xxv,623 
<br/><br/><label>ISBN: </label>9789353066314 
<br/><br/><label>Dewey Class. No.: </label>658.568  BES;21