TY  - BOOK
AU  - Besterfield, Dale H. Besterfield - Michna, Carol. Besterfield, Glen H ...[et al.]
TI  - Total quality management
SN  - 9789353066314
U1  - 658.568  BES;21 
PY  - 2019///
CY  - Noida
PB  - Pearson
ER  -