Baron, SteveHarris, Kim <br/><br/>
Services marketing: Text and cases 

 - 2nd ed. 
 - Hampshire  Palgrave, Hampshire  2003 
 - xv+291 
<br/><br/><label>ISBN: </label>1-403-93702-8 
<br/><br/><label>Dewey Class. No.: </label>658.8  BAR