People's skills for executives [e resource]
- Mumbai Zenith
Virtual Instructor: Unique Features:Thoroughly researched comprehensive content, simulations and examples, multimedia rich with audio/video, graphics and animations, quizzes CD Contents: Communicate with yourself, offer an unbiased ear, ask well-crafted questions, sympathize and empathize, offer a shoulder to unload other's problem's, request politely, address others, deal with difficult people, and avert possible showdowns. System Requirements: Pentium PC or higher, 16MB RAM, CD-ROM Drive Speed:X required (8X recommended) Sound Card preferred, Mouse, 10MB hard disk space for optimum installation.