@book{204159,
	author = {Sen, Gayathri},
	title = {Reengineering of Library Services: Workflows, Processes [e resource : article]},
	year = {2006},
	address = {Coimbatore},
	note = {Paper presented at "SALIS 2006" National conference on Initiatives in Libraries and Information Centres in the Digital Era jointly organised by SALIS & Karunya Deemed University, Coimbatore, June 8-10, 2006 pp.425-431}
}