Nageswara Rao, S BMadhavi, C <br/><br/>
Customer service excellence : trends and strategies 

 - New Delhi  Kanishka  2004 
 - xiv+477 
<br/><br/> E.-509 
<br/><br/><label>ISBN: </label>81-7391-697-7 
<br/><br/><label>Dewey Class. No.: </label>658.8  NAG;1  R