00367nam a2200133Ia 4500008004100000020001800041041001200059082002000071100003300091245005600124260003000180300001200210500001100222231221s9999    xx            000 0 und d  a81-7391-697-7  aEnglish  a658.8  NAG;1  R  aNageswara Rao, S BMadhavi, C 0aCustomer service excellence : trends and strategies  c2004bKanishkaaNew Delhi  axiv+477  aE.-509