TY  - BOOK
AU  - Nageswara Rao, S BMadhavi, C
TI  - Customer service excellence : trends and strategies
SN  - 81-7391-697-7
U1  - 658.8  NAG;1  R 
PY  - 2004///
CY  - New Delhi
PB  - Kanishka
N1  - E.-509
ER  -