Kandampully, Jay ed Mok, Connie ed Sparks, Beverley ed <br/><br/>
Service quality management in hospitality, tourism and leisure 

 - Mumbai  Jaico  2004 
 - xvii+339 
<br/><br/><label>ISBN: </label>81-7992-184-0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service,quality,management,hospitality,,tourism,leisure
<br/><br/><label>Dewey Class. No.: </label>658.812  KAN;1  R