00450nam a2200133Ia 4500008004100000020001800041041001200059082002200071100005900093245006700152260002400219300001300243650006000256231221s9999    xx            000 0 und d  a81-7992-184-0  aEnglish  a658.812  KAN;1  R  aKandampully, Jay ed Mok, Connie ed Sparks, Beverley ed 0aService quality management in hospitality, tourism and leisure  c2004bJaicoaMumbai  axvii+339  aService,quality,management,hospitality,,tourism,leisure