Ravi Shanker <br/><br/>
Services marketing : the Indian perspective, text and readings 

 - 1st ed. 
 - New Delhi  Excel Books  2002 
 - xvi+656 
<br/><br/> E.-509 
<br/><br/><label>ISBN: </label>8174462678 
<br/><br/><label>Dewey Class. No.: </label>658.8  RAV;1  R