00390nam a2200145Ia 4500008004100000020002200041041001200063082002400075100004300099245003700142250001200179260003100191300001100222500001100233231221s9999 xx 000 0 und d a978-0-86612-265-8 aEnglish a647.94068 KAS;1 R aKasavana, Michael L. Brooks, Richard M 0aManaging Front Office Operations a7th ed. c2005bAH & LEIaLansing MI axx+559 aE.-509