00329nam a2200109Ia 4500008004100000041001200041100005300053245005700106260002300163300001500186650001800201231221s9999    xx            000 0 und d  aEnglish  aAmerican Hotel and Lodging Educational Institute 0aSupervisory Skill Builders: effective communications  bAH&LEIaLansing MI  a12 minutes  aQuality,Guest