@book{210818,
	author = {Appannaiah, H.R. Reddy P.N. Gopalakrishna, D.S},
	title = {BBM business communication: as per new syllabus for 3rd semester BBM Bangalore University},
	publisher = {Himalaya},
	year = {2007},
	address = {Mumbai},
	edition = {1st ed.}
}