Shalini, Verma. <br/><br/>
Soft skills : for the BPO sector 

 - Chandigarh  Pearson Education  2009 
 - xii, 247 
<br/><br/><label>ISBN: </label>9790000000000 
<br/><br/><label>Dewey Class. No.: </label>651.7  SHA;1