00419nam a2200109Ia 4500008004100000020002200041041001200063100008000075245010100155260003200256650002100288231221s9999    xx            000 0 und d  a978-0-387-09768-8  aEnglish  aMichael Barrett, Elizabeth Davidson, Catherine Middleton, Janice I. DeGross 0aInformation Technology in the Service Economy: Challenges and Possibilities for the 21st Century  c2008bSpringer USaNew York  aComputer Science