@book{219700,
	author = {Miltiadis D. Lytras, Patricia Ordonez de Pablos, Ernesto Damiani, David Avison, Ambjörn Naeve, David G. Horner},
	title = {Best Practices for the Knowledge Society. Knowledge, Learning, Development and Technology for All},
	publisher = {Springer US},
	year = {2009},
	address = {New York}
}