TY  - BOOK
AU  - Makau.
TI  - Telephone etiquette : Professional development series
U1  - 6561 - MBA 
PY  - 2005///
CY  - Orme
PB  - Makau
KW  - Telephone,etiquette
N1  - Course Introduction 1. Module overview. 2. Telephone intro. 3. Jacks' call intro. 4. Conclusion
ER  -