Goodman, Elizabeth. Kuniavsky, Mike. Moed, Andra. <br/><br/>
Observing the user experience : a practitioner's guide to user research 

 - 2nd ed. 
 - Amsterdam  Elsevier  2012 
 - xiii, 585 
<br/><br/><label>ISBN: </label>9780123848697 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Observing,user,experience,practitioner's,user
<br/><br/><label>Dewey Class. No.: </label>004.019  GOO;1  R