TY  - BOOK
AU  - Goodman, Elizabeth. Kuniavsky, Mike. Moed, Andra.
TI  - Observing the user experience : a practitioner's guide to user research
SN  - 9780123848697
U1  - 004.019  GOO;1  R 
PY  - 2012///
CY  - Amsterdam
PB  - Elsevier
KW  - Observing,user,experience,practitioner's,user
ER  -