Goodman, John A. <br/><br/>
Customer experience 3.0 : high-profit strategies in the age of techno service 

 - New York  Ameruca  2014 
 - xi, 491 
<br/><br/><label>ISBN: </label>9780814433881 
<br/><br/><label>Dewey Class. No.: </label>658.812  GOO;1  R