Raisanen, Vilho. <br/><br/>
Service modelling : principles and applications 

 - England  John wiley   2006 
 - xxv, 267 
 - NULL .
<br/><br/><label>ISBN: </label>9780470018071 
<br/><br/><label>Dewey Class. No.: </label>658.5  RAI;1  R