@book{290587,
	author = {Agarwal, Punam. Kaur, Amandeep. Kaur, Gurjeet.},
	title = {Service management : for BBA 4th semester students of Bangalore university and also useful for allied courses of other universities},
	publisher = {Kalyani Pub.},
	year = {2016},
	address = {Ludhiana}
}