00340nam a2200121Ia 4500008004100000041001200041082001700053100002200070245006200092260003000154440000900184650002500193240126s9999    xx            000 0 und d  aEnglish  aPRMBA20-2924  aSanthosh Kumar M. 0aService quality model of plugo India Pvt, LtdbGopal R K.  bPES UniversityaBangalore  aNULL  aMarketing management