000			00412nam a2200145Ia 4500
008			231217s9999 xx 000 0 und d
041			_aEnglish
082			_a658.8 CAR;1 `R'
100			_aGreen, George Cartwright, Roger
245		0	_aHandbook for managing customer satisfaction
260			_c2001 _bInfinity Books, N.Delhi
300			_axiv+209
650			_aManaging customer satisfaction
942			_cAA
999			_c167813 _d167813