000			00459nam a2200157Ia 4500
008			231217s9999 xx 000 0 und d
041			_aEnglish
082			_a658.568 BES;1 R
100			_aBesterfield, Dale H Besterfield - Michna, Carol Besterfield, Glen H
245		0	_aTotal quality management
250			_a3rd ed.
260			_c2003 _bPearson Education (Singapore) _aDelhi
300			_axi+640
650			_aTotal,quality,management
942			_cAA
999			_c173072 _d173072