000			00484nam a2200145Ia 4500
008			231217s9999 xx 000 0 und d
041			_aEnglish
082			_a658.812 BLA R
100			_aBlanchard, Ken Ballard, Jim Fincn, Fred
245		0	_aCustomer mania : its never too late to build a customer-focussed company
260			_c2004 _bHarper Collins _aNew Delhi
300			_ax+194
650			_aCustomer,mania,:,its,never,too,late,build,customer-focussed,company
942			_cAA
999			_c177605 _d177605