| 000 | 00442nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 231217s9999 xx 000 0 und d | ||
| 020 | _a8178293897 | ||
| 041 | _aEnglish | ||
| 082 | _a658.8 BAL;3 | ||
| 100 | _aBalachandran, S | ||
| 245 | 0 | _aCustomer-driven services management | |
| 250 | _a2nd ed. | ||
| 260 |
_c2004 _bResponse Books _aNew Delhi |
||
| 300 | _axiii+304 | ||
| 650 | _aCustomer-driven,services,management | ||
| 942 | _cAA | ||
| 999 |
_c178029 _d178029 |
||