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| 082 | _a658.812 WOO;1 R | ||
| 100 | _aWoodcock, Neil. Stone, Merlin. Foss, Bryan. | ||
| 245 | 0 | _aCustomer management scorecard : managing CRM for profit | |
| 260 |
_c2003 _bKogan Page _aLondon |
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| 300 | _axviii+428 | ||
| 650 | _aCustomer,management,scorecard,CRM,profit | ||
| 942 | _cAA | ||
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