000 00401nam a2200157Ia 4500
008 231217s9999 xx 000 0 und d
020 _a8178813157
041 _aEnglish
082 _a658.812 CHA;1 R
100 _aChaturvedi, Braj Mohan ed.
245 0 _aEffective CRM : concepts and applications
260 _c2004
_bIcfai
_aHyderabad
300 _ax, 176+A14
650 _aCRM
942 _cAA
999 _c188558
_d188558