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| 020 | _a9788131404232 | ||
| 082 | _a658.812 MUK;1 R | ||
| 100 | _aMukerjee, Kaushik ed. | ||
| 245 | 0 | _aCRM : a strategic approach | |
| 260 |
_c2006 _bIcfai _aHyderabad |
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| 300 | _ax, 218 | ||
| 650 | _aCRM,strategic | ||
| 942 | _cAA | ||
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