000 00416nam a2200157Ia 4500
005 20250407090023.0
008 231217s9999 xx 000 0 und d
020 _a9788178815657
082 _a658.812 PRA;1 R
100 _aPrasad R S
245 0 _aUnderstanding CRM : present and future
260 _c2005
_bICFAI Press
_aHyderabad
300 _axii, 249
650 _aUnderstanding,crm,present
942 _cAA
999 _c191767
_d191767