000			00493nam a2200181Ia 4500
008			231221s9999 xx 000 0 und d
020			_a0-07-053042-4
041			_aEnglish
082			_a658.8 ZEI1;1 R
100			_aZeithaml, Valarie A Bitner, Mary Jo
245		0	_aServices marketing : integrating customer focus across the firm
250			_a3rd ed.
260			_c2003 _bTMH _aNew Delhi
300			_axx+668
500			_aE.-509
510			_aContent page available
942			_cHM
999			_c208230 _d208230