000 00292nam a2200121Ia 4500
008 240126s9999 xx 000 0 und d
041 _aEnglish
245 0 _aJournal of Services Research (2004 -
260 _aGurgaon
440 _aNULL
650 _aJournal,Service,Research
942 _cJN
999 _c251521
_d251521